If you receive a message that says your email address/password isn’t recognised, follow the steps below:
- Make sure you are using the same email address and password you registered with – you may have more than one account so please check.
- Check that you don’t have your caps lock on in error and / or are using any special characters that you chose correctly.
- If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
If you still can’t sign in, please contact us giving as much detail as you can about the issue.