We are sorry to hear that you received an incorrect item in your order.
Items received in error should be returned to our returns department. On receipt of this, it will be processed with our returns department and the correct replacement will be sent out or a refund will be issued.
UK customers can use our 48h Royal Mail pre-paid returns label which they can create on the Royal Mail website https://www.royalmail.com/track-my-return/create/2696
International customers will be reimbursed for any reasonable return postage charges incurred.
Simply follow the returns instructions on our website/link below to find out how to return the item back to us. Please note, the returns label and returns note is valid for one parcel only.